American Express says customers’ complaints addressed, system is restored

close video American Express CEO called out for fundamentally racist, woke policies

Manhattan Institute senior fellow Christopher Rufo argues American Express woke policies are racially divisive and fundamentally racist.

American Express said that some card members were "experiencing intermittent disruptions" with their credit cards Friday evening after many cardholders took to social media to complain. 

"We’re aware some Card Members are experiencing intermittent disruptions using their Cards at merchant establishments, online, and at ATMs," American Express told Fox News Digital in a statement. 

By 10 p.m. ET, the company told Fox News Digital the system had been "restored but customers may experience some lingering issues and longer-than-usual wait times to speak with a customer care professional. We apologize to our customers for any inconvenience." 

It continued, "They also may be experiencing longer-than-usual wait times to speak to a customer care professional. We are working to resolve the issue. We apologize for any inconvenience."

CREDIT CARD BALANCES SEE LARGEST ANNUAL JUMP IN MORE THAN 20 YEARS 

American Express said that some customers (Mike Coppola/Getty Images for American Express / Getty Images)

Customers on social media said their cards were being declined and customer service representatives weren't answering the phones.

INFLATION DRIVING MORE THAN HALF OF GEN Z TO LIVE WITH THEIR PARENTS

"[I]s Amex down!? card not working, customer service not working, website giving errors," one Twitter user wrote while another said "My @AmericanExpress is randomly declining and no one is picking up the phones and no chat reps are available lolz." 

A third said, "Yikes, @AmericanExpress is like, fully down. Can’t see pending charges or available credit, they’re not picking up the phones, and folks are getting declined.

CLICK HERE TO GET THE FOX NEWS APP

It was unclear how widespread the issue was.