Global IT outage grounds planes and sends broadcasters off air: Live updates

Airports and airlines have been issuing advice to passengers as the global IT issues hit their systems, with many warning of delays.

London’s Gatwick Airport confirmed it began experiencing issues “early this morning” which were affecting “some airlines’ check-in systems, baggage and security, including eGates.”

“We are using our backup process, but some passengers may experience delays while checking in and passing through security. Passengers should still arrive for their normal check-in time, which is typically two hours ahead of the flight time for short-haul, and three hours for long-haul,” the airport said in a statement.

Australia’s Qantas said its flights were still operating with some delays.

Air New Zealand said it was dealing with a high number of customer calls and advised people to only contact customer service agents if they were due to fly within the next 48 hours. It said some customers would be experiencing payment issues, if they are customers of impacted banks.

Cathay Pacific said at 2:45 p.m. Hong Kong time (2:45 a.m. ET) that self-service check-in facilities at Hong Kong International Airport were not working.

“We ask all customers to check in online via our website or mobile app and obtain their mobile boarding pass before coming to the airport,” the airline said. It also advised that its flight booking service is currently unavailable.

— Jenni Reid

Television channel Sky News was temporarily unable to broadcast live this morning, citing a “global technical issue.”

David Rhodes, executive chairman of Sky News Group, said shortly after 9 a.m. London time that live broadcasting had been restored, but “without full capabilities.”

Sky News and CNBC’s parent organization, NBCUniversal, are both owned by Comcast.

— Jenni Reid

The Dutch arm of Air France-KLM said Friday it has been forced to suspend “most” of its operation due to a global computer outage.

The outage has made it “impossible to handle flights,” KLM said in a statement. “We realize that, especially given the summer vacations, this is extremely inconvenient for our customers. We are working hard to resolve the problem.”

Earlier Amsterdam’s Schiphol Airport said a “global system failure at Microsoft” had disrupted flights to and from the airport. 

– April Roach

In an update at 8:55 a.m. U.K. time (3:55 a.m. ET), Microsoft 365 said on social platform X that “multiple services are continuing to see improvements in availability as our mitigation actions progress.”

According to a Microsoft web page tracking the status of its services, “users may be unable to access various Microsoft 365 apps and services.” Issues are affecting apps including Microsoft Fabric, Teams, Purview, Defender, SharePoint and OneNote, according to the tracker.

— Jenni Reid

Shares of tech titans CrowdStrike and Microsoft were losing ground in premarket trading, after both reported significant outages that rippled across businesses worldwide.

CrowdStrike stock was down 14.08% at 09:27 a.m. London time, with Microsoft shares lower by 2.12%.

— Ruxandra Iordache

London Stock Exchange Group on Friday said it is investigating technical issues after it was hit by a global IT outage affecting its pricing data and news communications.

In a notice on its website, LSEG said that it is “currently experiencing a 3rd party global technical issue, preventing news from being published on www.londonstockexchange.com.”

“Technical teams are working to restore the service. Other services across the Group, including London Stock Exchange continue to operate as normal,” the exchange group added.

LSEG’s Eikon data platform was also affected by technical issues Friday morning.

When logging into the platform, a notice at the top of the site reads: “We’re sorry for the inconvenience. You will need to restart workspace. If you need help, please contact us.”

LSEG was not immediately available to provide a comment when contacted by CNBC Friday.

Cybersecurity firm CrowdStrike suffered a major outage on Friday, the company told NBC, impacting businesses globally.

The outage resulted from an issue with the latest update, the company said. CrowdStrike is now in the process of rolling back that update globally.

— Katrina Bishop

Microsoft’s cloud services have been restored after suffering an outage, the company said on Friday.

The U.S. tech giant said late on Thursday that customers in the Central U.S. region may experience issues with multiple Azure services and its Microsoft 365 suite of apps. This could include “failures with service management operations and connectivity or availability of services.”

On Friday, Microsoft said it determined the underlying cause and the majority of services were recovered. However, the company said that some customers may still experience issues in the region.

“A small subset of services is still experiencing residual impact,” Microsoft said.

Read the full story here.

— Arjun Kharpal